MONIN PRIVACY POLICY

EFFECTIVE DATE OF CURRENT PRIVACY POLICY: January 1, 2021

This Privacy Policy explains the privacy practices of Monin India Private Ltd, a Company incorporated under the Companies Act 2013 having its registered office at Regus Level 2, Oval Building 1, Lab Centre Plot No. 18, Madhapur, Hyderabad, Telangana 500081. (Hereinafter referred to as ‘MONIN’). The Privacy Policy explains how we collect, use, handle and protect the personal information that you provide to us on (www.monin.in) (Hereinafter referred to as the ‘website’) controlled by MONIN.

Protecting the privacy and security of your personal information is of prime importance to MONIN, therefore we conduct our business in compliance of applicable laws in India. The use of the website is subject to the terms and conditions of this Privacy Policy. Please read this Privacy Policy before using the website or submitting personal information to us. By using/accessing the website and by providing any information to us through the same, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy describes MONIN’s policies and procedures on the collection, usage and disclosure of Information provided/received by natural persons and meets the requirements established under:

• The Information Technology Act, 2000 – Section 43A;
• The Information Technology (Reasonable Security Practices Procedure and Sensitive Personal Information) Rules, 2011.

1. DEFINITIONS

• “MONIN” shall mean Monin India Private Limited, a Company incorporated under the Companies Act 2013 having its registered office at Regus Level 2, Oval Building 1, Lab Centre Plot No. 18, Madhapur Hyderabad, Telangana 500081. Any reference to ‘we’, ‘us’, ‘our’ shall mean MONIN.
• “Personal Information/ Information” means any information that can be used to identify directly or indirectly a specific individual.
• “user” includes any natural or legal person who makes use of any portion of the website. Any reference to ‘you’ or ’your’ shall mean the user.

2. PRIVACY AND PROTECTION OF YOUR INFORMATION
   • What Information do we collect?

We collect the following information listed below:

• Personal Information: your name, address, email address, age, birthdate, gender;
• Ordering, invoicing and shipping information: date of purchase, products ordered, price, quantity, billing and delivery address;
• Information about devices used to access Website, such as the IP address.

For the purposes of this Privacy Policy, the information collected by us mentioned above including the Personal Information will be referred to as Information.

• Who is collecting the Information?

Any Information provided to or collected by MONIN is controlled by MONIN the data controller.

• How do we collect the Information?

No Information is gathered without your consent. You always have the ability to refuse to consent to the collection, use or disclosure of Information. The Information is collected in the following ways:

• Information you give us directly: You provide us Information when you fill in the registration, contact or order form, this is particularly the case for: civil status, name, email address, birthdate, profile, and newsletter subscription.
• Information we collect automatically: We collect Information automatically when you use the website, especially from devices you use to connect it to or through cookies; this is particularly the case for: date of your last connection, state of your account, creation date of your account.
• Information collected from other sources: We collect Information from other sources including our trusted partnerships with third-parties and where we operate Monin accounts on third-party platform.

At any time after you have submitted the Information for any reason whatsoever, if you wish to withdraw your consent for use of such Information you may do so subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, contact us and advise us of what Information you no longer wish us to use.

If you do not provide the Information as requested by us or withdraw the consent for the same, MONIN may not provide the products for which the Information was sought.

• What is the purpose of collection of the Information?

The Information is collected and used for the purpose for which you provide it to us, generally to handle the requests you make and to contact you.

Your Information could also be processed for another activity or service with your consent (through a checkbox).

• With whom we may share your Information?

Your Information is processed only by MONIN, in particular by the Commercial, Accounting and Marketing departments.

We reserve the right to transfer the Information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your Information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.

We reserve the right to disclose your Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on MONIN. We may be required to share the aforementioned Information with government authorities and agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information if so required under the applicable law.

MONIN shares your Information, within the MONIN group or with third-parties for purposes described in this Privacy Policy.

• How do we protect your Information?

MONIN takes all reasonable steps   such as implementing appropriate access controls, investing in the latest Information Security capabilities to protect Information Technology environments we leverage and ensuring we encrypt, pseudonymise and anonymise the Information wherever possible to ensure that any Information collected from you is secured from unauthorized access, deletion or alteration, but, as with any communication of Information over the Internet, there is a risk that the data will be intercepted or otherwise interfered with by third parties. In such case where your Information is intercepted or otherwise interfered with by third parties, MONIN will not have any liability to you. You should take precautions to ensure that your Information is not accessed by others; such precautions include proper use of passwords and encryption and turning off your computer when you are finished using it.

• How long do we keep your Information?

You Information is kept for as long as is necessary for the processing purpose(s) for which the Information was collected, and any other permissible, related purpose.  When we no longer need the Information we collect, we either anonymize the Information or securely destroy the Information.

3. LEGAL DISCLAIMER

We may transfer and disclose your Information to third parties:

• To comply with a legal obligation
• When we believe in good faith that an applicable law requires it;
• At the request of governmental authorities conducting an investigation;
• To verify or enforce our “User Agreement” or other applicable policies;
• To detect and protect against fraud, or any technical or security vulnerabilities;
• To respond to an emergency; or otherwise
• To protect the rights, property, safety or security of third parties, visitors to the website, MONIN or the public

4. MINORS

We do not knowingly collect Information from children under the age of 18 years.  If we learn that we have collected Information from a child under the age of 18 years, we will delete that Information.

5. YOUR RIGHTS

To ensure free and transparent processing of your Information, you have the following rights;

• You can access your Information, that is to say to ask us at any time the data we hold and if we do something with it,
• You can have us rectify the Information that is inaccurate,
• You can ask us to delete your Information, provided you have a legitimate reason,
• You can limit or oppose, to a certain extent, the use we make of your Information,
• You have the right to ask us to send you your Information, in a format that can be read on a simple computer (a .pdf file for example)
• You have the possibility to provide us with instructions regarding the storage, erasure and communication of your Information after your death;
• You can exercise these rights by contacting the Grievance Officer at: “customercare.india@monin.com”

6. CHOICE/OPT-OUT

You may unsubscribe from receiving marketing or other commercial emails from us by following the instructions included in the email.  However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as information about changes to our Privacy Policy, Shipping Policy, Pricing and Payment Policy or User Agreement).

 

7. COOKIES

When you are on our website, cookies are deposited on your computer, your mobile phone or your tablet.

• What is a cookie?

A cookie is a little text file deposited on your terminal (computer, tablet, mobile) through your browser (Firefox, Internet Explorer, Safari etc) during the consultation of a website. Their primary objective is to collect information relating to your web browsing and to personalize services or content that might be of interest to you. On your computer, cookies are managed by your internet browser.

There are several types of cookies, such as technical cookies, which are intended to enable and improve the operation and navigation on the website, as well as access to the various features.

They also make it possible to implement security measures. For example, when applicable, asking you to log in to the customer area again after a certain amount of time.

• Why do we use cookies?

Our website has been designed to be particularly attentive to your needs and expectations. There are various reasons why we use cookies so that for example we can identify you and give you access to your account, manage your shopping basket, memorize your visits and personalize the offers that we send you.

This page allows you to better understand how cookies function and how to use existing tools in order to configure them.

• How long do the cookies stay stored in your computer?

The name, function and duration of the cookies we use are listed in the table below:

Name	Function	Duration
__cfuid	used to identify reliable web traffic	364 days
PHPSESSID	allows session management	24 hours
form_key	safety measure	24 hours
mage-cache-sessid	triggers local cache storage cleanup	Session
mage-cache-storage	activate e-commerce functions	Session
mage-cache-storage-section-invalidation	forces local storage of specific content sections to be invalidated	Session
mage-translation-storage	facilitates the translation of content to other languages	Session
mage-translation-file-version	facilitates the translation of content to other languages	Session
mage-banners-cache-storage	stores banner content locally to improve performance	Session
mage-messages	tracking error messages and notifications displayed to the user	Session
private_content_version	prevent caching on the server	10 years
section_data_ids	stores information on actions initiated by the buyer	Session
X-Magento-Vary	improves performances	Session

• How can you disable cookies?

When you arrive on the website, a banner appears and proposes you either to accept cookies, or to know more about their use by referring you to this document.

Remember that the configuration is likely to change your conditions of access to our services that require the use of cookies.

You can automatically disable by changing the settings of your internetbrowser.

If you use Internet Explorer browser

• In Internet Explorer, click on the Tools button, then on Internet Options.
• Under the General tab, under Browsing history, click Settings.
• Click on the button Display files.
• Click on the heading of the Name column to sort all of the files into alphabetical order, then go through the list until you see files starting with the prefix ''Cookie''. (All the cookies have the same prefix and usually contain the name of the website which created the cookie).
• Select the cookie or cookies with the name ''MONIN'' and delete them.
• Close the window which contains the list of files, then double-click to return to Internet Explorer.

If you use Mozilla Firefox browser

• Click on the ≡ button at the top right of the window to open the settings menu and choose Options then Privacy and Security and in the History section, click Clear your recent history.
• In the next window, tick the box Cookies (as well as others if you wish) and click on Delete now.

If you use Google Chrome

• Click on the ≡ button at the top right of the window to open the settings menu.
• In the next window, click on « advanced settings », then on Clear browsing data.
• In the next window, tick the box Cookies (as well as others if you wish) and click on Delete now.

8. CHANGES TO OUR PRIVACY POLICY

We may change, at any time, our Privacy Policy. If we do make changes, we will post those changes on this page and indicate at the top of this page the date this Privacy Policy was last revised. You should review this Privacy Policy from time to time to make certain that you remain up to date in the event changes to this Privacy Policy are made.

9. LINKS TO OTHER WEBSITES AND THIRD PARTY CONTENT

On the website we may provide links, widgets or social networks add-ons to other sites or services offered by third parties, not part of the MONIN group, which are regulated by their own privacy and cookies policies. While we attempt to facilitate access only to those third party services that share our respect for your privacy, we cannot take responsibility for the content, privacy policies, or practices of those third party services. We invite you to carefully review and understand the privacy policy of any third party services before providing any information to or through them. 

10. GOVERNING LAW

The Policy is governed by the laws applicable in India for the time being in force.

11. GRIEVANCE OFFICER

In accordance with the Information Technology Act 2000 and the Rules framed thereunder, the name and details of the Grievance Officer are provided below. Any discrepancy or grievance you may have with respect to your Information or processing thereof shall be addressed to the Grievance Officer. The Grievance Officer will redress your grievances as expeditiously as possible.

Name: Mr. Arun Kumar

Contact No: +91-9949998416

Email Id: customercare.india@monin.com

12. CONTACT US

If you have any questions about or need further information concerning the legal basis on which we collect and use your Information, please contact us on customercare.india@monin.com.